Samsung Refrigerator Ice Maker Not Working? Fix It [2026]

Quick Fix Summary

Most Samsung refrigerator ice maker problems are solved by resetting the ice maker and restoring proper water flow. Remove the ice bucket, press and hold the small ice maker reset/test button for 3 to 5 seconds until you hear a chime, then replace an old or clogged water filter and check the water line for kinks. These simple steps resolve the issue about 80% of the time.

What Causes This Problem

Samsung ice makers can stop producing ice due to low water pressure from a clogged filter, a kinked inlet line, or a failing water valve. Frost buildup inside the ice room, a frozen fill tube, or an air leak around the ice maker housing can also block ice production. In some models, the ice maker assembly may need a firmware or mechanical update, and Samsung released a seal and drain clip kit to address chronic ice room frosting.

Step-by-Step Troubleshooting

1. Verify settings and simple toggles.

   Open the control panel and make sure the Ice Off indicator is not lit. If your model has Power Freeze, press the Power Freeze button to accelerate ice production. Set the freezer to 0 F (-18 C) and the refrigerator to 37 F (3 C). These are optimal for consistent ice making.

2. Reset the ice maker using the test button.

   Remove the ice bucket. Look for a small rectangular reset/test button on the ice maker head (often on the underside or side of the module). Press and hold for 3 to 5 seconds until you hear a chime. The ice maker should run a harvest cycle and then a fill. Allow up to 6 minutes for the test cycle and up to 24 hours for normal ice production to resume.

3. Run a self-diagnostic for error codes.

   Many Samsung refrigerators can display error codes. On models with Power Freeze and Power Cool buttons, press and hold both for about 6 seconds until the panel beeps and segments flash. Common ice-related codes include 39C or 39E (ice maker function fault) and 40C or 40E (ice room fan fault). If you see these, continue with defrost and airflow checks below. Note: Button sequences vary by model; consult your user manual if this does not work.

4. Check water filter and water pressure.

   If your filter is older than 6 months or water flow from the dispenser is weak, replace the filter. Common Samsung filters are DA29-00020B (HAF-CIN/EXP) and HAF-QIN/EXP depending on model. After replacement, run 2 to 3 gallons of water to purge air. For a quick pressure check, dispense 6 to 8 oz of water: it should fill in about 10 seconds. Samsung recommends 20 to 120 psi. Low flow indicates a clogged filter, kinked line, or low household pressure.

5. Inspect the water supply line and inlet valve.

   Pull the fridge out gently and verify the water line is fully open and not kinked. Listen for the inlet valve clicking during a test cycle. A weak or noisy valve may need replacement; a common part number for many models is DA62-00914B. If the valve is questionable, proceed to replacement in the parts section.

6. Check for a frozen fill tube.

   If the ice maker harvests but does not refill with water, the fill tube may be frozen. Remove the ice bucket and locate the fill tube above or behind the ice maker. Use a turkey baster with warm (not hot) water or a hair dryer on low to gently thaw it. Do not overheat plastic parts.

7. Clear ice room frost and ensure a proper seal.

   Heavy frost around the ice maker housing can block the ejector arm or fan airflow. Power off the refrigerator at the breaker, remove the ice bucket, and carefully warm the frosted area with a hair dryer on low while wiping away melt. Inspect the ice room gasket for gaps. Samsung offers a seal and drain clip repair kit (DA82-02367A) to stop recurring frost and dripping in many French door models.

8. Force another ice maker test and observe.

   After thawing and sealing checks, press the reset/test button again for 3 to 5 seconds. Watch for: 1) a harvest (tray movement), 2) fill sound within a few minutes, and 3) a full bucket within 24 hours. If the harvest works but there is no fill, suspect the inlet valve, filter, or fill tube. If neither harvest nor fill occurs, suspect the ice maker assembly.

9. Inspect and reseat the ice bucket and auger.

   Remove the bucket and check for cracked plastic, jammed ice chunks, or a misaligned auger. Clear any jams and reinstall the bucket so it seats fully and engages the drive coupler. A worn bucket or auger assembly can prevent harvesting and dispensing even if ice is made.

10. Replace failing components.

    If after the above steps you still have no ice, replace the most likely failed parts: 1) water inlet valve (DA62-00914B), 2) ice maker assembly (for many RF28/RF23 French door models, DA97-15217B; verify your exact model), and 3) apply the seal kit DA82-02367A to address chronic frost. Always match parts by your full model number on the label inside the fridge.

Extra Tips

• Allow up to 24 hours after a reset or filter replacement for normal ice production.
• Do not set freezer colder than -5 F; ultra-cold settings can promote frosting in the ice room.
• If you hear fan noise changes or see frost creeping back within days, the seal kit may be required.

When to Call a Professional

Contact a certified refrigerator technician if you see repeated error codes (39C/39E or 40C/40E) after resets, persistent heavy frost returns within a week, the inlet valve hums but does not fill even with good pressure, water leaks inside the ice room or down the door, the liner around the ice room is cracked or warped, or there is any burnt smell, sparking, or signs of electrical failure. Also call a pro if your household water pressure is below 20 psi or you cannot safely pull the unit out to inspect the water line. A technician can perform detailed diagnostics, check for firmware updates, verify sealed system temperatures, and install the Samsung DA82-02367A kit or replace the ice maker assembly if needed.

Replacement Parts

Always verify parts against your exact refrigerator model number (found on the label inside the fridge compartment). The links below are Amazon search queries; use your model number to confirm compatibility.

• Samsung ice maker assembly (many French door models, e.g., RF28 series): DA97-15217B
• Water inlet valve: DA62-00914B
• Ice maker seal and drain clip repair kit: DA82-02367A
• Water filter (HAF-CIN/EXP): DA29-00020B
• Water filter (HAF-QIN/EXP): HAF-QIN (DA97-17376B)
• Ice bucket and auger assembly (varies by model): Search Samsung DA97 ice bucket
• Ice room fan (varies by model): Search Samsung DA31 fan

Final Notes

After any part replacement, run the ice maker reset/test and monitor for at least 24 hours. Keep the freezer at 0 F, replace filters every 6 months, and ensure doors close fully to prevent warm air intrusion and frost. With these steps and the right parts, most Samsung refrigerator ice maker issues can be resolved quickly and reliably.